JUN 2012

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2012 Sneak Peek Directory headlines meeting Find News Updates@ TRAVEL EXPENSES: GBTA's New Ancillary Fee Handbook Helps Travel Managers Demystify Add-On Fees ALEXANDRIA, Va.—The Global Business Travel Association Foundation, the educational arm of the Global Business Travel Association (GBTA), the voice of the business travel indus- try, recently revealed findings from a new study that takes the mystery out of ancillary The TroublesomeTEN GBTA researchers found that the fees that cause the most problems for companies and travel managers are those that are least pre- dictable, canʼt be paid in advance, and are difficult to track individually. Accord- ing to these criteria, the study reveals the 10 most troublesome ancillary fees: 1. Airline fees for soft drinks 2. Airline fees for headset use 3. Airline fees for movies and videos 4. Airline fees for food 5. Car rental fees for toll passage 6. Hotel related fees for Internet use 7. Hotel related fees for parking 8. Car rental fees for late returns 9. Car rental fees for drop-off of a one-way rental 10. Car rental fees for fuel charge "Last summer, our research found that only twenty-one percent (21%) of travel managers are tracking ancillary fees while those fees account for over eight percent (8%) of total travel spend," said Joseph Bates of GBTA. "Our research shows that ancillary fees have a significant impact on travel budgets and policies. With better insight into how these fees work, travel managers can make more informed choices." The full report is available exclusively to GBTA members and offers detailed insight for travel managers interested in understand- ing the impact that these fees can have on their business travel spend. Non-members may purchase the report through the GBTA Foundation by emailing■ www.con v fees—a fast-growing segment of travel ex- penses. GBTA's "2012 Ancillary Fee Hand- book, Who Charges What, When & Where," provides an overview of the various types of ancillary fees associated with air travel, car rental and hotel stays. "This study is a tool to demystify ancillary fees and pro- vide travel professionals with information they need to manage this growing slice of business travel spending," said Joseph Bates, senior director of re- search, GBTA Foundation. The study categorizes virtually all the ancillary fees that busi- ness travelers can incur through air- line, hotel and car rental travel. It also provides a rating system that evaluates each fee on three essential characteristics: 1. How common is it for a business traveler to incur the fee? 2. How transparent is it to travelers and planners? 3. How easy is it for travel managers to track the fee once it has been incurred? Think Certification Salary Survey Want To PCMA Releases New Salary Data On CMPs The Professional Convention Man- agement Association (PCMA) re- cently revealed the results of their annual salary survey. PCMA pro- vided a preview of the findings to the Convention Industry Council. "Earlier this year, U.S. News & World Report ranked the meeting planner role as its pick for the No.1 best business job in 2012," said Michelle Russell, PCMAʼs Convene magazine Editor in Chief. "Helping to give planners top billing was their strong job satisfaction scores that were confirmed by our Annual Salary Survey in which nearly 80 percent of re- spondents told us that they were satisfied with their career choice." The findings indicate that the average salary of a professional that earned the CMP designation is $76,225, compared to $65,609 for those without the designation. "The CMP certification continues Earn More? Subscribe Advertise Contact { }80% of planners say they are satisfied with their career choice to prove its value in a competitive marketplace," said Karen Kotowski, CAE, CMP and Convention Industry Councilʼs Chief Executive Officer. Conducted in March of 2012, 420 meeting professionals participated in the survey. View the full results at■ JUNE 2012 ConventionSouth 7 ▲

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